Manufacturer DOA/Defective Policy


  1. Upon receipt of a properly completed RMA form -. HPI will submit a request on the reseller’s behalf to Asus for an RMA to be issued.
  2. Upon Manufacturer – Asus approval, device may be returned to Asus for repair, (. Asus will return repaired unit - freight prepaid to reseller. 
  3. Alternatively, within 30 days of student purchase, Asus can do a DOA swap, Reseller/End user may return the DOA to Asus.  Asus will replace the DOA unit with either a new or refurbished unit.

Asus customer service:
1-888-678-3688 (toll free)


  1. Within 60 days of purchase – and upon receipt of a properly completed RMA form- as outlined above -HPI will submit a request on reseller’s behalf to Microsoft for an RMA to be issued.
  2. Upon Manufacturer - Microsoft approval, HPI will provide reseller with the RMA information. Reseller will return the product directly to Microsoft.   A pass through credit to reseller will be issued by HPI upon receipt. 

Microsoft customer service:


  1. A DOA that occurs within 60 days from date of reseller purchase will be honored by Acer provided that a replacement unit is purchased to replace the defective unit .
  2. A properly completed RMA form must be received by HPI, and the defective unit must be returned by reseller.  Upon receipt of the defective unit, a pass through credit will be issued to reseller.
  3. Devices may be returned by reseller/end user for repair – once proof of purchase and warranty registration have been provided. 

Acer Standard Warranty T’s and C’s/FAQ’s:


  1. HP’s limited warranty offer 90 days of complimentary technical support by phone
  2. You may refer to the HP website for an extensive description of your limited warranty entitlements
  3. HP guarantees that it will repair, replace or refund at HP’s option an HP hardware product that demonstrates a defect in materials or workmanship during the limited warranty period.
  4. The warranty may include advance unit replacement warranty, where HP will ship a replacement unit directly to you if the hardware is diagnosed as defective.
  5. Upon receiving the replacement, you may be required to return the defective unit to HP within a defined period of time, shipping costs will be paid by HP.
  6. The limited warranty period begins on the date of purchase from HP. You may be required to provide proof of purchase as a condition of receiving warranty services.
  7. The warranty does not include accidental damage, lost in transit, etc.…
  8. HP products are designed with customer self-repair parts to minimize repair time. If you request to have these parts replaced, you will be charged for travel and labor costs of this service

HP/Customer service